FAQ-Payment

About Payment

1. Is it safe to place an order on the internet?

Lovetys uses a number of safety precautions to protect your personal information from unauthorized use. We use the latest security technology, which includes data encryption, server authentication, message integrity, SSL Certificate and Trust wave – which is like keeping your PayPal and credit card information in a bank vault. We can assure you our site is secure, and we have implemented the most advanced security measures. Our customers’ security and privacy has always been a top priority.

2. What methods of payment do you accept?

We accept multiple payment methods including: PayPal, credit cards, and debit cards. We are unable to accept payment via cash on delivery or bank transfer. You can select your payment method once you proceed to checkout.

3. My payment failed.

Credit card payments fail for the following reasons: insufficient funds; purchase not authorized by the card owner; incorrect account/billing details; or expired credit card. If none of these issues apply, please contact customer service with your order number, name and email address and we will email your invoice to assist in processing your order.

4. I cannot checkout

(1). Check for any out of stock items, these must be removed prior to checkout.

(2). Are all the required fields completed, including shipping address and shipping method?

(3). Check your browser or try using another one, make sure your clock settings are accurate.

(4). Still can’t checkout? Contact Us for assistance.(Online Service: https://www.messenger.com/t/LovetysJewelry)

5. Why cannot I complete the payment with my PayPal account?

If for some reason you cannot complete your payment using PayPal, please contact us with your order details. We will send you an e-mail with a PayPal Payment Request in order to complete your payment.