About Shipping
1. Do you ship worldwide?
Yes, we ship to most countries all over the world.
2. How long before I receive my order?
Delivery Time = Processing Time + Shipping Time
Processing Time:
All items require 3-5 business days to handcraft.
• Standard Shipping to US,UK,AU,CA,FR,DE: $9.99 (Free Over $59). Please allow up to 5-12 business days for shipping.
• Standard Shipping to Other Countries: $9.99 (Free Over $59). Please allow up to 6-18 business days for shipping.
• Urgent Shipping: $24.99 (Free Over $149). Please allow up to 2-5 business days for shipping.
It generally takes 3-5 business days to handcraft personalized necklace before shipping. You'll receive a tracking number by email automatically once it is sent out. The specific delivery time will depend on the shipment method you choose.
Shipping estimates are from day of shipping not from the order submission date. Customers are responsible for lost orders due to incorrect shipping information.
3. What should I do if my package is lost?
First, confirm that your package has been marked ‘Delivered,’ and verify that it was sent to the correct address. In some instances, the carrier may have delivered the package to the wrong address or marked the package as ‘Delivered’ when it arrived at your local sorting center.
Check your surrounding areas. The carrier may have left your package in a hidden area near your door to keep it from being stolen.
Check with your family, friends, or roommates. If your packages are being shipped to your home, someone you live with may have accepted the delivery on your behalf.
Check with your neighbors. The package may have accidentally been delivered to your neighbor’s address. In some instances, your neighbors may take your package in for safekeeping until you’ve arrived home.
If your shipping address is located in an apartment complex, condominium, or an office building, check with the front desk. The shipping carrier may choose to leave your package with the front desk or lobby attendant.
Check with your local post office or the carrier. If your package is being delivered by your local postal service, check to see if your package is being held at the post office. Alternatively, if your package is being delivered by a private shipping carrier (e.g. FedEx, UPS, etc.), check to see if your package is being held at one of their nearby locations.
If you're sure that the package is lost, please feel free to Contact Us.
4. Shipment, Customs, Duties And Taxes
All items purchased from LOVETYS are made pursuant to a shipment contract.
This means the risk of loss and title for such items pass to the buyer upon our delivery to the carrier.
The use of the LOVETYS site is intended only to people and entities able to form legally binding agreements and with the purpose of purchasing items for personal use by themselves or as gifts.
LOVETYS offers worldwide shipping.The recipient specified on the delivery address will be the importer of the purchased product and must comply with all laws and regulations of the destination country.
Purchased goods may be subject to import taxes, customs duties and fees levied by the destination country or state.
The recipient specified on the delivery address may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country.
Additional charges for customs clearance must be borne by the recipient specified on the delivery address. LOVETYS has no control over these charges and cannot predict what they may be.
It is the responsibility of the recipient to contact their local customs office for more information. When customs clearance procedures are required, it can cause delays beyond LOVETYS original delivery estimates.
5. How to track my order?
Click on "Track Order" located at the bottom of the initial page. You need to fill in your order number and the email address you used when placing your order. Go to Track Order now.
6. What should I do if my order tracking information is not updated?
This means that the tracking information hasn’t been updated in the online tracking system in time, though the actual order status may have already been updated. Please try again later to see if the information has been updated. If there is no movement within a week, please feel free to Contact Us for assistance.
7. What happens if I’m not in when my order arrives?
It shall be highly appreciated if you can be at your shipping address for a signature will be asked once the parcel is shipped by express shipping.
But please do not worry if you cannot. Go to the local express shipping company or post office with your tracking NO. to pick up the parcel as soon as possible when you are back home.